Legal warning
Ceramica Planas SL , hereinafter RESPONSIBLE, makes this document available to users, with which it intends to comply with the obligations set forth in Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), as well as informing all users of the website about the conditions of use.
Any person accessing this website assumes the role of user, committing to the observance and strict compliance with the provisions set forth herein, as well as any other legal provisions that may be applicable.
Ceramica Planas SL reserves the right to modify any type of information that may appear on the website, without any obligation to notify or inform users of such obligations, with publication on the website being deemed sufficient.
IDENTIFICATION DATA
- Domain name : https://www.lafabricadeceramica.com
- Trade name : The Ceramic Factory
- Company name : Ceramica Planas SL
- CIF : ESB55336861
- Registered office: c/ Dolors Bassa,4, 17400 Breda (Girona) Spain.
- Telephone : 972 871 238
- e-mail: info@ceramicaplanas.com
- Girona Commercial Registry , volume 3230, folio 16, inscription 1 sheet. GI-64828.
RESPONSIBILITY
The provider is exempt from any type of responsibility derived from the information published on its website, provided that this information has been manipulated or introduced by a third party outside of it.
From this website, you may be redirected to content on third-party sites. Since the provider cannot always control the content posted by third parties on its site, it does not assume any responsibility for such content. In any case, the provider declares that it will immediately remove any content that may contravene national or international legislation, morality or public order, proceeding to immediately remove the redirection to said website, bringing the content in question to the attention of the competent authorities.
The provider is not responsible for the information and content stored, including but not limited to, forums, chats, blog generators, comments, social networks or any other means that allow third parties to publish content independently on the provider's website. However, and in compliance with the provisions of art. 11 and 16 of the LSSI-CE, the provider makes itself available to all users, authorities and security forces, and actively collaborates in the removal or, where appropriate, blocking of all content that could affect or contravene national or international legislation, third party rights or morality and public order. If the user considers that there is any content on the website that could be susceptible to this classification, please notify the website administrator immediately.
INTELLECTUAL AND INDUSTRIAL PROPERTY
The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, designs, logos, text and/or graphics are the property of the provider or, where applicable, have an express license or authorization from the authors.
Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution and commercialization, requires in all cases prior written authorization from the provider. Any use not previously authorized by the provider will be considered a serious breach of the author's intellectual or industrial property rights.
The provider recognizes the corresponding industrial and intellectual property rights in favor of their owners, and their mere mention or appearance on the website does not imply the existence of any rights or responsibility of the provider over them, nor does it imply endorsement, sponsorship or recommendation by the provider.
APPLICABLE LAW AND JURISDICTION
This website is subject to Spanish law and in the event of litigation or controversy arising from the use of this website, both parties agree to submit to the jurisdiction of the courts closest to Breda (Girona). This clause expresses submission to the courts closest to Breda (Girona) . It will not apply to cases of litigation with users of the website who, according to current legislation, have the status of consumers, in which case both parties will be subject to the jurisdiction of the Courts and Tribunals of the consumer's residence. Likewise, in these cases, the provider and the user may submit their conflicts to the arbitration provided for in the arbitration and consumer and user protection legislation, and to the extrajudicial dispute resolution procedures established by means of codes of conduct or other self-regulation instruments.
Shipping
What shipping method do you have and what is its cost?
For shipments to the Peninsula (mainland Spain) we use the courier service with delivery in 24/48 hours from Nacex. The shipping cost is €5. It's free for orders over €49.
For shipments to the Balearic Islands, we use the Correos Postal Express service 48/72 hours and the shipping cost is €10. We do not ship to the Canary Islands, Ceuta and Melilla.
Do you have free shipping costs over a certain amount?
Orders of +49€ have free shipping costs.
How long does it take for my order to arrive from my purchase?
Approximately between 24-72 hours. The contracted delivery service has a delivery schedule from 9 a.m. to 7 p.m., so whether it is delivered at one time or another depends on the courier's delivery route.
Do you ship to other countries?
Yes, we ship to all EU countries with a special rate of €15 shipping costs. We do not ship to Switzerland, the United Kingdom or Andorra.
Do you ship to Andorra?
We do not ship to Andorra, but we can send you to the Nacex office in La Seu d'Urgell, where you can collect your package. If you are interested in this option, contact us before placing your order through....
Payment methods and security
How can I pay?
CREDIT OR DEBIT CARD You can pay with your credit or debit card, from any entity.
PAYPAL If you have a Paypal account, you can make the payment through it.
Is my purchase completely secure?
Your purchase in our store is totally secure. Whichever payment method you choose, we have all the relevant security measures to guarantee the safeguarding of your payment data.
What if there was an incorrect charge on my card?
It has never happened, but if you ever have questions about the charges that appear on your account from purchases at our store, please contact us immediately so we can give you an answer.
Product returns and exchanges
What happens if a product arrives in poor condition or in the wrong order?
We offer refunds for products that arrive wrong, defective or in poor condition. If you receive a product like this, contact us.
How can I return a product?
You can return a product if you don't like it, it's not what you expected, the measurements don't fit what you need, or for any other reason. You have a period of 30 days from the delivery date to return any product.
Contact us to inform us that you are going to make the return and we will inform you about the procedure to follow for sending the product back. You can send us the product to be returned by any courier or you can choose our product collection service (we will send the courier to your home for €5, only to mainland Spain).
When we receive the package and verify that it is in good condition, we will refund the amount you have paid for the product to the bank account that you have indicated to us within a maximum period of 7 days. The shipping costs of returned products are the responsibility of the customer, unless the return is due to defects in the merchandise or a service error.
Other common questions
Do you have a physical store?
We do not have a physical store, we operate exclusively through the Internet.