Privacy Policy
1. User information.
XXXX SL is responsible for the processing of the User's personal data and informs you that these data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of April 27, 2016 (RGPD) and Organic Law 3/ 2018, of December 5 (LOPDGDD), therefore the following treatment information is provided:
- End of processing : maintain a commercial relationship with the user in relation to the products or services offered. Furthermore, the operations planned to carry out the treatment are:
- Process requests for information or any type of request made by the user through any of the contact forms made available.
- Respond to queries and suggestions that users may make.
- Regarding the publication of personal data on blogs and social networks that our website may share, in no case is such data processed beyond responding to your queries or suggestions and the privacy policy is that set by the entities responsible for those sites. We cannot be responsible for the personal information that each user may publish.
- Sending commercial advertising communications or offers by email, mobile applications, social communities or any other electronic or physical means, present or future, that makes it possible to make commercial communications. These communications will be made by the person responsible and related to their products and services. Send our company's newsletter. If you do not want to receive them, send us an email to XX @XXX.com indicating “No Advertising”.
- Processing user registration, through the registration form.
- Management of contracts made by users through the website of the different products and services offered on it, as well as to manage the processing of payment for them.
- Data conservation criteria : they will be kept as long as there is a mutual interest to maintain the purpose of the processing and when it is no longer necessary for this purpose, they will be deleted with appropriate security measures to guarantee the pseudonymization of the data.
- Data communication:
Web developers and the company that hosts us on their servers will have access to your data. All of them have regularized access to this data with us for the purpose exclusively described here. They will not be sent to any other third party for processing, except legal obligations.
- Legitimation : it is based on the consent requested through the corresponding acceptance box. In relation to the contracting of products, legitimacy will be based on the contract.
- Rights that assist the User :
- Right to withdraw consent at any time. Right to object and the portability of personal data . It is established as the right of the interested party to receive all personal data that concerns them and that they have provided to a person responsible, as long as the treatment is based on consent or is necessary for the execution of a contract and it is carried out by automated means. .
- Right of access: The interested party will have the right to request and obtain free of charge information on their personal data undergoing processing, the origin of said data, as well as the communications made or planned to be made regarding them. When the interested party submits the request by electronic means, and unless the interested party requests that it be provided otherwise, the information will be provided in a commonly used electronic format. The right to obtain a copy will not adversely affect the rights and freedoms of others.
- Right to rectification and deletion: The person responsible for the treatment will have the obligation to make effective the right of rectification or deletion of the interested party within a period of ten days. Personal data whose processing does not comply with the provisions of the law will be rectified or deleted, where appropriate, and in particular, when such data is inaccurate and incomplete, you will have the right to obtain, without undue delay, the rectification of personal data. inaccuracies that concern you. The data subject shall have the right to have incomplete personal data completed, including by means of an additional declaration.
- Right to limitation of treatment: The interested party will have the right to obtain from the controller the limitation of data processing. When the processing of personal data has been limited, it may only be processed for its conservation, with the consent of the interested party, for the formulation, exercise or defense of claims, with a view to the protection of the rights of another natural person. or legal or for reasons of public interest. Any interested party who has obtained the limitation of processing will be informed by the person responsible before said limitation is lifted.
- Right to object : the interested party will have the right to object at any time, for reasons related to their particular situation, to personal data that concerns them (public interest and legitimate interest) being processed, including the creation of profiles on the basis of such provisions. The controller will stop processing the personal data, unless it proves compelling legitimate reasons for the processing that prevail over the interests, rights and freedoms of the interested party, or for the formulation, exercise or defense of claims.
- Right to file a claim before the Control Authority if you have not obtained satisfaction in the exercise of your rights, in this case, before the Spanish Data Protection Agency http://www.aepd.es
- Contact information to exercise your rights:
- Postal address:
- Electronic address:
2. MANDATORY OR OPTIONAL NATURE OF THE INFORMATION PROVIDED BY THE USER
Users, by checking the corresponding boxes and entering data in the fields of the contact form or presented in download forms, expressly and freely and unequivocally accept that their data is necessary to respond to their request, by of the provider, the inclusion of data in the remaining fields being voluntary.
The User guarantees that the personal data provided to the person responsible is true and is responsible for communicating any modification thereof.
The person responsible expressly informs and guarantees users that their personal data will not be transferred in any case to third parties, and that whenever any type of transfer of personal data is carried out, express, informed and unequivocal consent will be previously requested from the Users.
All data requested through the website is mandatory, since it is necessary to provide optimal service to the User.
If all data is not provided, it is not guaranteed that the information and services provided are completely tailored to your needs.
Shipping
What shipping method do you have and what is its cost?
For shipments to the Peninsula (mainland Spain) we use the courier service with delivery in 24/48 hours from Nacex. The shipping cost is €5. It's free for orders over €49.
For shipments to the Balearic Islands, we use the Correos Postal Express service 48/72 hours and the shipping cost is €10. We do not ship to the Canary Islands, Ceuta and Melilla.
Do you have free shipping costs over a certain amount?
Orders of +49€ have free shipping costs.
How long does it take for my order to arrive from my purchase?
Approximately between 24-72 hours. The contracted delivery service has a delivery schedule from 9 a.m. to 7 p.m., so whether it is delivered at one time or another depends on the courier's delivery route.
Do you ship to other countries?
Yes, we ship to all EU countries with a special rate of €15 shipping costs. We do not ship to Switzerland, the United Kingdom or Andorra.
Do you ship to Andorra?
We do not ship to Andorra, but we can send you to the Nacex office in La Seu d'Urgell, where you can collect your package. If you are interested in this option, contact us before placing your order through....
Payment methods and security
How can I pay?
CREDIT OR DEBIT CARD You can pay with your credit or debit card, from any entity.
PAYPAL If you have a Paypal account, you can make the payment through it.
Is my purchase completely secure?
Your purchase in our store is totally secure. Whichever payment method you choose, we have all the relevant security measures to guarantee the safeguarding of your payment data.
What if there was an incorrect charge on my card?
It has never happened, but if you ever have questions about the charges that appear on your account from purchases at our store, please contact us immediately so we can give you an answer.
Product returns and exchanges
What happens if a product arrives in poor condition or in the wrong order?
We offer refunds for products that arrive wrong, defective or in poor condition. If you receive a product like this, contact us.
How can I return a product?
You can return a product if you don't like it, it's not what you expected, the measurements don't fit what you need, or for any other reason. You have a period of 30 days from the delivery date to return any product.
Contact us to inform us that you are going to make the return and we will inform you about the procedure to follow for sending the product back. You can send us the product to be returned by any courier or you can choose our product collection service (we will send the courier to your home for €5, only to mainland Spain).
When we receive the package and verify that it is in good condition, we will refund the amount you have paid for the product to the bank account that you have indicated to us within a maximum period of 7 days. The shipping costs of returned products are the responsibility of the customer, unless the return is due to defects in the merchandise or a service error.
Other common questions
Do you have a physical store?
We do not have a physical store, we operate exclusively through the Internet.