Privacy Policy

1. Information to the user.

Ceramica Planas SL is responsible for the processing of the User's personal data and informs you that these data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of April 27, 2016 (RGPD) and Organic Law 3/2018, of December 5 (LOPDGDD), for which the following information on the treatment is provided:

• Purpose of processing : to maintain a commercial relationship with the user in relation to the products or services offered. In addition, the operations planned to carry out the processing are:
• Process requests for information or any type of request made by the user through any of the contact forms made available to them.
• Respond to queries and suggestions that users may make.
• Regarding the publication of personal data on blogs and social networks that our website may share, in no case will such data be processed beyond responding to your queries or suggestions and the privacy policy is that established by the entities responsible for those sites. We cannot be held responsible for the personal information that each user may publish.
• Sending commercial advertising communications or offers by email, mobile applications, social communities or any other electronic or physical means, present or future, that enables commercial communications. These communications will be made by the person responsible and related to their products and services. Sending our company's newsletter. If you do not wish to receive them, send us an email to info@ceramicaplanas.com indicating “No Advertising”.
• Processing user registration through the registration form.
• Management of contracts made by users through the website for the different products and services offered therein, as well as to manage the processing of payment for them.

• Data retention criteria : data will be retained as long as there is a mutual interest in maintaining the purpose of the processing and when it is no longer necessary for this purpose, they will be deleted with appropriate security measures to ensure the pseudonymization of the data.
• Communication of data:

Web developers and the company that hosts us on their servers will have access to your data. All of them have regularized access to this data with us for the exclusive purpose described here. They will not be shared with any other third party for processing, except under legal obligations.

• Legitimation : it is based on the consent that is requested through the corresponding acceptance box. In relation to the purchase of products, the legitimation will be based on the contract.

• Rights of the User :

• Right to withdraw consent at any time. Right to object and to the portability of personal data . The interested party has the right to receive all personal data concerning him or her that he or she has provided to a controller, provided that the processing is based on consent or is necessary for the execution of a contract and is carried out by automated means.
• Right of access: The interested party shall have the right to request and obtain free of charge information about his/her personal data being processed, the origin of said data, as well as the communications made or planned to be made of said data. When the interested party submits the request by electronic means, and unless he/she requests that it be provided in another way, the information will be provided in a commonly used electronic format. The right to obtain a copy will not adversely affect the rights and freedoms of others.
• Right to rectification and deletion: The data controller shall be obliged to exercise the right of rectification or erasure of the interested party within ten days. Where appropriate, personal data whose processing does not comply with the provisions of the law shall be rectified or erased and, in particular, where such data are inaccurate or incomplete, the data controller shall have the right to obtain, without undue delay, the rectification of inaccurate personal data concerning him or her. The data subject shall have the right to have incomplete personal data completed, including by means of an additional declaration.
• Right to restriction of processing: The interested party shall have the right to obtain from the controller restriction of processing of personal data. Where processing of personal data has been restricted, such data may only be processed for storage, with the consent of the interested party, for the establishment, exercise or defence of legal claims, for the protection of the rights of another natural or legal person or for reasons of public interest. Any interested party who has obtained restriction of processing shall be informed by the controller before such restriction is lifted.
• Right to object : the interested party shall have the right to object at any time, for reasons relating to his or her particular situation, to the processing of personal data concerning him or her (public interest and legitimate interest), including profiling based on these provisions. The controller shall cease to process the personal data unless the controller demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the interested party, or for the establishment, exercise or defence of legal claims.
• Right to file a claim with the Control Authority if you have not obtained satisfaction in the exercise of your rights, in this case, with the Spanish Data Protection Agency http://www.aepd.es
• Contact details to exercise your rights:
  • Postal address: C/Dolors Bassa, 4, 17400 Breda (Girona), Spain
  • Email address: info@ceramicaplanas.com

2. MANDATORY OR OPTIONAL NATURE OF THE INFORMATION PROVIDED BY THE USER

By ticking the corresponding boxes and entering data in the fields of the contact form or in download forms, Users expressly and freely accept that their data are necessary for the provider to process their request, and the inclusion of data in the remaining fields is voluntary.

The User guarantees that the personal data provided to the controller are true and is responsible for communicating any changes to them.

The controller expressly informs and guarantees users that their personal data will not be transferred to third parties under any circumstances, and that whenever any type of transfer of personal data is made, the express, informed and unequivocal consent of the Users will be requested beforehand.

All data requested through the website are mandatory, as they are necessary to provide an optimal service to the User.

If all data is not provided, there is no guarantee that the information and services provided will be fully tailored to your needs.