Terms and conditions of sale

Below is the contractual document that will govern the purchase of products through the website https://www.xxxx.com property by xxx SL

(hereinafter the provider) . Acceptance of this document means that the user:

1. You've read, you understand and you're agree with this text.
2. That is a person with sufficient capacity to buy.
3. That assumes all the obligations set forth herein.

These conditions will have an indefinite period of validity and will be applicable to all purchases made through the website. The provider reserves the right to unilaterally modify said terms and conditions, without this affecting the goods or promotions that were previously purchased. to the modification, except for any errors.

IDENTITY OF THE PARTIES

On the one hand, the supplier of the goods purchased by the user is xxxxx SL with registered office at Calle/ Vulcano, 55, 23692, Santa Ana (Jaén). CIF B-23699515

and with customer service telephone number 953829184 and/or email: xxx @xxx.com and on the other, the user, registered on the website using a username and password that provides the data for which they have full responsibility for use and custody, being responsible for the veracity of said personal data provided to the provider.

OBJECT OF THE CONTRACT

The purpose of this contract is to regulate the purchasing relationship born between the provider and the user at the time the user accepts the corresponding box during the online purchasing process.

The contractual purchase relationship entails the delivery, in exchange for a specific price and publicly displayed through the website, a specific product.

 

GENERAL INFORMATION

The terms and conditions described on this page are only for orders placed from the website. These products can only be sold in Peninsular Spain, Ceuta, Melilla, the Canary Islands, and the Balearic Islands, and in Peninsular Portugal. We do not have online sales in Andorra, but we can send your order to the NACEX office in La Seu d'Urgell, where you can pick up your package. If you are interested in this option, contact us before placing your order through hello@cucute.com .

If at any time you are interested in our products, and you belong to geographical areas in which we do not have online sales, do not hesitate to contact us via email at the email address hola@cucute. com . We will contact you, so that you can enjoy, if possible, our products.

The currency used will only be the euro. The purchase procedure may be carried out in the Spanish language. If it could be carried out in another language, it will be indicated in the header of the website.

Stock confirmation will be subject to final confirmation by the provider, which will initially reflect it next to each product.

We have exclusive discounts and advantages for professionals. Contact us through hola@cucute.com providing your business information, and we will send you our dossier for professionals.

All the information that appears on the website regarding the products, their characteristics, their prices, their conditions including their forms, conditions and payment may be modified by María Lunarillos SL at any time and without prior notice, in order to have the user promptly informed of said changes. It is the user's responsibility to read them periodically to stay informed. The user will be subject to the conditions in force at the time the María Lunarillos SL website is used. The provider reserves the right to unilaterally modify these conditions, without this affecting the promotions, if applicable, in which they were reserved prior to the modification.

The contracting of the services and products offered on the website will be valid exclusively for those users who have fully accepted general conditions of sale.

It is necessary that the user carefully read the description of the selected product before proceeding to purchase the service. The Detailed product descriptions will be found in the respective products. Each product has a sheet that includes the characteristics, the model, an indicative photograph (if applicable), the retail price of the product with VAT included.

For any information about the order, the user can contact the incident phone number 9 53829184 or via email to the email address hello@cucute.com

You also have the option to check how your order is through the account opened on our website.

 

PRICES

The prices of the products offered on the website will be expressed in the Euro (€) currency.

The prices indicated next to each product include VAT and can be viewed from the beginning of the purchase, with said taxes being broken down in the final summary before proceeding to payment. If any offer, discount or promotion is made, it will be reflected on this website and you will be eligible for it. Our company reserves the right to make, at any time and without prior notice, any modifications it deems appropriate, and may update daily. Once the order is placed, prices will remain the same.

Any payment made to the provider entails the issuance of an invoice in the name of the registered user or the company name that the latter has informed at the time of placing the order. This invoice will be sent along with the purchased product, as well as in PDF to the email address provided by the user.

For any information, the user can contact us through the contact email hello@cucute.com

PURCHASE PROCEDURE

DELETE

DELIVERY OF ORDERS AND SHIPPING COSTS

Delivery of orders will be made to the delivery address freely designated by the user. In the registration process you can indicate a different address to receive your orders

Shipping methods and cost and schedules

For shipments with Peninsula destination (mainland Spain and mainland Portugal) we use the courier service with delivery in 24/48 hours approximately from Nacex. The cost for Nacex courier is from 4.95 euros , being free for orders over 29 euros. Keep in mind that the contracted delivery service has a Delivery hours from 9 a.m. to 7 p.m. So whether it is delivered at one time or another depends on the courier's delivery route.

For shipments to the Balearic Islands, we use the Correos Postal Express service for approximately 48/72 hours and the shipping cost is 9.61 euros. For the Canary Islands, Ceuta and Melilla, we use the Correos Postal Exprés parcel service and the shipping cost is 12 euros.

You will enjoy free shipping costs if your order exceeds €29 in products. This promotion It is valid only for orders destined for the Peninsula. (peninsular Spain and peninsular Portugal) and It is not applicable for other destinations.

How long does it take for the order to arrive from my purchase?

All orders received before 3:00 p.m. on a business day are processed and placed in the hands of the couriers that same day (except for orders whose payment is made by bank transfer and shipments to the Balearic Islands, Canary Islands, Ceuta or Melilla).

Package transit time to the Peninsula is approximately 24/48 hours of working days (Monday to Friday, not holidays at origin or destination).

Package transit time to the Balearic Islands is approximately 48/72 hours of working days (Monday to Friday, not holidays at origin or destination). Orders are processed and delivered to couriers the same day if received before 1:00 p.m. on a business day.

The transit time of packages destined for the Canary Islands, Ceuta and Melilla depends largely measure of customs detentions , being very variable, so we cannot offer an estimate of transit time for these destinations (orders are processed and placed in the hands of courier the same day if they are received before 1:00 p.m. in a Laborable day).

Picking up the order at the warehouse

You can pick up your order at our warehouse. You just have to choose this option in your order confirmation. When your package is ready for pickup, we will send you an email to notify you. We are located at Vulcano Street, 55 of the Llano Mazuelos Industrial Park, in Santa Ana, Alcalá la Real (Jaén). If you can't find us, search on Google Maps: “Calle C, 55. Alcalá la Real”.

Shipping to the Canary Islands, Ceuta or Melilla

If you reside in the Canary Islands, Ceuta or Melilla, VAT will be automatically deducted. The shipping cost for these destinations is 12 euros. Furthermore, when your package arrives at customs in your community, new expenses are generated that are borne by the recipient of the package and that will be charged to you upon delivery. These expenses are the tax that you must pay for your purchase (IGIG), the import DUA (only if your purchase exceeds the value of 150 euros) and customs clearance (variable amount depending on the community).

Countries we ship to

We ship to all of Spain and mainland Portugal. We do not ship to other countries at the moment, however, if at any time you are interested in our products, and you belong to geographical areas, in which we do not have online sales, do not hesitate to contact us via email to the email address hola@cucute.com .

We will contact you, so that you can enjoy, if possible, our products.

We do not ship to Andorra, but we can send you to the Nacex office in La Seu d'Urgell, where you can collect your package. If you are interested in this option, contact us before placing your order through hello@cucute.com .

Stock:

It is possible that one or more of the products contained in the order placed by the customer are not available at the time of processing the order. In the event that the product selected by the customer is not in stock , the new estimated delivery time will be informed, and the customer may opt, if desired, for a refund of the purchase amount. If it is not possible to quickly replenish the stock of a product, the refund of the amount paid will be made directly with the same payment method that the client used or in the one of their preference, for a more accurate approximation to confirm stocks and delivery forecasts. to the customer, you can contact us at the email address hello@cucute.com .

PAYMENT METHODS

We have the following payment methods:

PayPal

If you have a Paypal account, you can make the payment through it. Payment is processed immediately and the order is processed quickly.

Credit or debit card

You can pay with your credit or debit card, from any entity, through our secure La Caixa payment gateway. In this case, payment is also confirmed immediately and the order is processed quickly. Our La Caixa secure payment gateway has 3Dsecure technology, which allows the buyer to be authenticated as the legitimate cardholder through a password. In this way, fraud on the network is made impossible and the total security of transactions is guaranteed.

Cash on delivery

You will pay the merchandise to the courier, in cash, at the time of delivery of the package. The shipment is processed as quickly as in the previous two cases, but this option It is only available for mainland Spain, mainland Portugal and the Balearic Islands. We do not charge any additional fee for using this payment method.

Wire transfer

By selecting this payment method, at the end of the process you will receive an email with the account number into which you must enter the amount. When making the transfer, clearly indicate your name, surname and your order number. You must make the transfer within 3 business days of confirming your order . Normally transfers are reflected in our account with a delay of 24 or 48 hours. The order will not be shipped until we receive the transfer. If we have not received the transfer within 7 days of placing the order, the order is automatically cancelled. This payment method is not available for Portugal.

*We do not charge a commission for any of the payment methods, not even if you choose cash on delivery.

*It has never happened, but if you ever have questions about the charges that appear on your account from purchases in our store, please contact us immediately so we can give you an answer.

RETURN POLICY OR RIGHT OF WITHDRAWAL.

Case 1: Returns due to purchase withdrawal

All services purchased on this portal may be returned and refunded, as long as you indicate your intention to return the product(s) within a period of fourteen days granted by law and which we ex gratialy extend to 30 days, after their reception as long as they comply with the rest of the conditions that we establish below.

Requirements for returns due to withdrawal:

-For return shipping you could try to use the same packaging with which the product was received, to ensure that the product is well protected. If you do not have this packaging, you must return it so that the product arrives in good condition at our warehouses.

-The amounts paid for the item(s) will be refunded, as well as the initial shipping cost. The return cost will be borne by the customer. We will not accept returns sent with postage due. However, in the event that the consumer and user has expressly selected a delivery method other than the least expensive ordinary delivery method, the businessman will not be obliged to reimburse the additional costs resulting from this. derive.

In what cases related to our activity according to article 103 of the consolidated text of the general law for the defense of consumers and users and other complementary laws, of exceptions to the right of withdrawal we do not return any product:

The right of withdrawal will not be applicable to contracts that refer to:

• The provision of services, once the service has been completely executed, when the execution has begun, with prior express consent of the consumer and user and with the recognition on their part that they are aware that, once the contract has been completely executed by the employer, he will have lost his right of withdrawal.
• The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur cannot control and that may occur during the withdrawal period.
• The supply of goods made in accordance with the specifications of the consumer and user or clearly personalized.
• The supply of goods that may deteriorate or expire quickly.
• The supply of sealed goods that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery.
• The supply of goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.
• The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
• The supply of daily press, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
• The supply of digital content that is not provided on a material medium when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that they consequently lose their right of withdrawal.

The withdrawal period will end after 30 calendar days from:

In the case of sales contracts, the day that the consumer and user or a third party indicated by them, other than the carrier, acquires material possession of the requested goods, or:

1. In the case of delivery of multiple goods ordered by the consumer and user in the same order and delivered separately, the day that the latter or a third party indicated by him, other than the carrier, acquires material possession of the last of the goods.

2. In the case of delivery of a good composed of multiple components or pieces, the day that the consumer and user or a third party indicated by them, other than the carrier, acquires material possession of the last component or piece.

3. In the case of contracts for the periodic delivery of goods during a specified period, the day that the consumer and user or a third party indicated by him, other than the carrier, acquires material possession of the first of those goods.

After examining the item we will inform you if you are entitled to a refund of the amounts paid. María Lunarillos SL will refund all payments received from the consumer and user, including delivery costs where applicable, without undue delay and, in any case, before 14 calendar days have elapsed from the date on which it has been informed of the decision to withdraw. of the consumer and user contract.

The consumer and user will only bear the direct cost of returning the goods, as permitted by article 108.1 of the consolidated text of the general law for the defense of consumers and users and other complementary laws.

 However, we may withhold the refund until we have received the goods, or until you have provided proof of return of the goods, whichever condition comes first. The refund will be made in the same payment method that you used to pay for the purchase unless the consumer provides otherwise or any other method is preferred. If it has not been charged to your account, we will only accept the return.

In the event that a state of alarm or possible extensions were declared, the deadlines for the return of products purchased by any method, either in person or online, would be interrupted. The calculation of the deadlines would resume at the moment the Royal Decree stipulating the state of Alarm in question loses validity.

Case 2: Returns due to a defective product or error in service.

In cases where you consider that at the time of delivery the product does not conform to what was stipulated in the order, you must contact us through the channels provided for this purpose, where we will tell you how to proceed.

The amounts paid for those products that are returned due to some defect or defect, when it really exists, will be refunded in full, including shipping costs incurred to deliver the item to you . The refund will be made in the same payment method that was used to pay for the purchase or in the one that the consumer indicates in their request.

Those returns that arise from an error in the service. In this case, we undertake to exchange the product for another identical one as long as it is available. In the event that the change cannot be made, the amount will be refunded.

Way to exercise the right of withdrawal:

To exercise the right of withdrawal, you must notify us at María Lunarillos SL with address at Calle/ Vulcano, 55 23692 Santa Ana, Jaén, at Telephone 953829184 or by email: hello@cucute.com . Your decision to withdraw from the contract through an unequivocal declaration (for example, a letter sent by post, fax or email). You may use the model withdrawal form, although its use is not mandatory.

Upon receiving the products, we will proceed to examine them and that is when we will inform you whether or not you are entitled to a refund of the amounts paid, for the product(s) purchased, including delivery costs. The return process will be carried out as soon as possible and, in any case, within a period of 14 calendar days from the date on which we were notified of the intention to withdraw. For the return process you can send it on your own, by mail or with the transport company that you decide to select. Once the item arrives at our facilities, the product will be inspected and the total amount of the order will be refunded, subtracting the expense incurred for the return from this amount.

For any questions about returning the product, you can contact us through our customer service number: (+34) 953829184 or by email: hello@cucute.com

You can use the following form to exercise this right: Requirements for returns due to withdrawal

 

APPLICABLE GUARANTEES

In accordance with the provisions of Royal Legislative Decree 1/2007, the products have a two-year warranty from the date of delivery, against any manufacturing defect.

Depending on the type of product in question, the guarantee will be that provided by its manufacturer. If you need to make use of the warranty, we suggest that you contact us by email hello@cucute.com or call the customer service telephone number and we will help you manage it.

Defects or damages due to incorrect use or handling of the item or wear and tear caused by normal use of the item are not included in this guarantee.

 

Applicable law and jurisdiction

This website is subject to Spanish legislation and in the event of litigation or controversy arising from the use of this website, both parties submit to the jurisdiction of the courts closest to Breda (Girona). This clause of express submission to the courts of the city closest to Breda (Girona) will not be applicable to cases of litigation with users of the website who, according to current legislation or hold the status of consumers, in which case the provider and the user, agree to submit any controversy that may arise from the provision of the products or services that are the subject of these Conditions, to the Courts and Tribunals where the user is located.

Likewise, the provider and the user may submit their conflicts to the arbitrations provided for in the arbitration and consumer and user defense legislation, and to the extrajudicial conflict resolution procedures established through codes of conduct or other instruments of self-regulation.

If you do not agree with the contracted products or services and are a customer belonging to the European Union, except Spanish, you may go to the following link to make the appropriate claim: http://ec.europa.eu/consumers/odr /