Terms and conditions of sale

Below is the contractual document that will govern the purchase of products through the website https://www.lafabricadeceramica.com property of Flat Ceramics SL

(hereinafter the provider) . Acceptance of this document implies that the user:

1. You have read, understood and comprehend what is stated herein.
2. That is a person with sufficient capacity to purchase.
3. Who assumes all obligations set forth herein.

These conditions will have an indefinite period of validity and will be applicable to all purchases made through the website. The provider reserves the right to unilaterally modify these terms and conditions, without this affecting the goods or promotions that were acquired prior to the modification, except in the event of an error.

IDENTITY OF THE PARTIES

On the one hand, the supplier of the goods purchased by the user is Ceramica Planas SL . with registered office at Calle/ Dolors Bassa, 4, 17400, Breda (Girona). CIF ESB55336861 and customer service telephone number 972 871 238 and/or email address: info@ceramicaplanas.com and on the other hand, the user, registered on the website who provides the data for which they have full responsibility for use and custody, being responsible for the veracity of said personal data provided to the provider.

PURPOSE OF THE CONTRACT

The purpose of this contract is to regulate the purchasing relationship that arises between the provider and the user at the moment when the latter accepts the corresponding box during the online purchasing process.

The contractual purchase relationship entails the delivery, in exchange for a price determined and publicly displayed through the website, of a specific product.

 

GENERAL INFORMATION

The terms and conditions described on this page are only for orders placed through the website.

If at any time you are interested in our products, and you belong to geographical areas where we do not have online sales, do not hesitate to contact us by email at the email address info@ceramicaplanas.com . We will contact you so that you can enjoy our products if possible.

The currency used will only be the euro. The purchasing procedure can be carried out in Spanish. If it can be carried out in another language, this will be indicated in the header of the website.

Stock confirmation will be subject to final confirmation by the provider, who will initially reflect it next to each product.

We offer exclusive discounts and benefits for professionals. Contact us at info@ceramicaplanas.com with your business information and we will send you our dossier for professionals.

All information on the website regarding the products, their characteristics, their prices, their conditions including their methods, conditions and payment may be modified by Ceramica Planas SL at any time and without prior notice, in order to keep the user informed of such changes. It is the user's responsibility to read them periodically to stay informed. The user will be subject to the conditions in force at the time the Ceramica Planas SL website is used. The provider reserves the right to unilaterally modify these conditions, without this affecting the promotions, if applicable, in which they were reserved prior to the modification.

The contracting of the services and products offered on the website will be valid exclusively for those users who have fully accepted the general conditions of sale.

It is necessary that the user carefully read the description of the selected product before proceeding to purchase the service. The Detailed product descriptions can be found in the respective products. Each product has a sheet containing the characteristics, the model, an indicative photograph (if applicable), and the retail price of the product with VAT included.

For any information about the order, the user may contact the incident telephone number 972 871 238 or via email to the email address info@ceramicaplanas.com

 

PRICES

The prices of the products offered on the website will be expressed in the Euro currency (€).

The prices indicated next to each product include VAT and can be viewed from the start of the purchase, with said taxes being broken down in the final summary before proceeding to payment. In the event of any offer, discount or promotion, it will be reflected on this website and you can opt for it. Our company reserves the right to make, at any time and without prior notice, any changes it deems appropriate, and may update them daily. Once the order has been placed, the prices will remain the same.

Any payment made to the provider entails the issuance of an invoice in the name of the registered user or the company name provided at the time of placing the order. This invoice will be sent together with the purchased product, as well as in PDF format to the email address provided by the user.

For any information, the user may contact us via email at info@ceramicaplanas.com .

ORDER DELIVERY AND SHIPPING COSTS

Orders will be delivered to the delivery address freely designated by the user.

Shipping methods, costs and times

For shipments to the peninsula we use the courier service with delivery in 24/48 hours approximately from Nacex. The cost for Nacex messaging is from 5 euros , being free for orders over 49 euros. Please note that the contracted delivery service has a Delivery hours: 9 a.m. to 7 p.m. so whether it is delivered at one time or another depends on the courier's delivery route.

For shipments to the Balearic Islands, the shipping cost is 10 euros.

We do not ship to the Canary Islands, Ceuta and Melilla.

You will enjoy free shipping if your order exceeds €49 in products. This promotion It is valid only for orders destined for Spain (except the Balearic Islands) and not applicable to other destinations.

How long does it take for my order to arrive after my purchase?

Package transit time With destination Peninsula is approximately 24/48 hours from working days (Monday to Friday, not holidays at origin or destination and except for orders whose payment is made by bank transfer and shipments to the Balearic Islands)

Countries we ship to

We ship to all EU countries with a special shipping rate of €15. We do not ship to the Canary Islands, Ceuta, Melilla, Switzerland, the United Kingdom or Andorra.

Stock:

It is possible that one or more of the products contained in the order placed by the customer are not available at the time of processing the order. In the event that the product selected by the customer If the product is not in stock , the customer will be informed of the new estimated delivery time, and the customer may choose to have the purchase amount refunded if they wish. If it is not possible to quickly replenish the stock of a product, the amount paid will be refunded directly using the same payment method used by the customer or the method of their choice. For a more accurate approximation to confirm stocks and delivery forecasts to the customer, you can contact us at the email address info@ceramicaplanas.com.

PAYMENT METHODS

We have the following payment methods:

- Credit or debit card.

- Bank transfer.

RETURN POLICY OR RIGHT OF WITHDRAWAL.

Case 1: Returns due to withdrawal from purchase

All services purchased on this portal may be returned and refunded, provided that you inform us of your intention to return the product(s) within a period of 14 days granted by law and which we graciously extend to 30 days, after their reception provided that they comply with the rest of the conditions that we establish below.

Requirements for returns due to withdrawal:

-For the return shipment, you could try to use the same packaging in which you received the product, to ensure that the product is well protected. If you do not have this packaging, you must return it so that the product arrives in good condition to our warehouses.

-The amounts paid for the item(s) will be refunded, as well as the initial shipping cost. The cost of return will be borne by the customer. In the event that the consumer and user has expressly selected a delivery method other than the least expensive ordinary delivery method, the entrepreneur will not be obliged to reimburse the additional costs arising from this.

The withdrawal period will end 30 calendar days after:

In the case of sales contracts, the day that the consumer and user or a third party indicated by him, other than the carrier, acquires material possession of the requested goods, or:

1. In the event of delivery of multiple goods ordered by the consumer and user in the same order and delivered separately, the day on which the consumer or a third party indicated by the consumer and user, other than the carrier, acquires material possession of the last of the goods.

2. In the case of delivery of a good composed of multiple components or pieces, the day that the consumer and user or a third party indicated by him, other than the carrier, acquires material possession of the last component or piece.

3. In the case of contracts for the periodic delivery of goods over a specified period, the day on which the consumer and user or a third party indicated by him, other than the carrier, acquires material possession of the first of those goods.

Ceramica Planas SL will reimburse all payments received from the consumer and user, including any delivery costs, without undue delay and, in any case, before 14 calendar days have elapsed from the date on which it was informed of the consumer and user's decision to withdraw from the contract.

The consumer and user will only bear the direct cost of returning the goods, as permitted by article 108.1 of the consolidated text of the general law for the protection of consumers and users and other complementary laws.

However, we may withhold reimbursement until we have received the goods back or until you have supplied proof of having sent back the goods, whichever is the earliest. Refunds will be made to the same payment method you used to pay for the purchase unless the consumer agrees otherwise or prefers another method. If we have not charged your account, we will simply accept the return.

In the event that a state of emergency is declared or possible extensions are made, the deadlines for the return of products purchased by any means, whether in person or online, would be interrupted. The calculation of the deadlines would resume when the Royal Decree stipulating the state of emergency in question loses its validity.

Case 2: Returns due to defective product or service error.

In cases where you consider that at the time of delivery the product does not comply with what was stipulated in the order, you must contact us through the channels enabled for this purpose, where we will indicate how to proceed.

The amounts paid for those products that are returned due to a defect or fault, when it actually exists, will be fully refunded, including the shipping costs incurred to deliver the item to you . The refund will be made using the same payment method used to pay for the purchase or the method indicated by the consumer in their request.

Returns that are due to an error in the service. In such cases, we undertake to exchange the product for another identical product, provided that it is available. In the event that the exchange cannot be made, the amount will be refunded.

How to exercise the right of withdrawal:

To exercise the right of withdrawal, you must notify us by email at info@ceramicaplanas.com.

Upon receipt of the products, we will examine them and then we will inform you whether or not you are entitled to a refund of the amounts paid for the product(s) purchased, including delivery costs. The return process will be carried out as soon as possible and, in any case, within 14 calendar days from the date on which we were notified of your intention to withdraw. For the return process, you can send it at your own expense, by post or with the transport company you decide to select. Once the item arrives at our facilities, the product will be inspected and the full amount of the order will be refunded.

For any questions about returning the product, you can contact us through our customer service number: (+34) 972 871 238 or by email: info@ceramicaplanas.com

 

Applicable law and jurisdiction

This website is subject to Spanish law and in the event of litigation or controversy arising from the use of this website, both parties agree to submit to the jurisdiction of the courts closest to Breda (Girona). This clause expressly submitting to the courts of the city closest to Breda (Girona) will not apply to cases of litigation with users of the website who, according to current legislation, are consumers, in which case the provider and the user agree to submit any controversy that may arise from the provision of the products or services subject to these Conditions to the Courts and Tribunals where the user is located.

Likewise, the provider and the user may submit their conflicts to the arbitration provided for in the arbitration and consumer and user protection legislation, and to the extrajudicial conflict resolution procedures established by means of codes of conduct or other self-regulation instruments.